Privacy Policy

1. GENERAL Regarding the Services: (“HelloVPN”, “we”, “us” or “our”) is the Data Controller within the meaning of the General Data Protection Regulation (“GDPR”). This privacy policy shall inform you on how we collect, process and use (“Use”) personal data in connection with the Services.


2.1 In general, you can use the Services without providing any personal information such as e.g. your name, email address, postal address, telephone number, financial information (all such information concerning the personal or material circumstances of an identified or identifiable individual data subject together “Personal Data”).

Therefore, if you do not provide us directly with Personal Data in another way or actively consent to the Use by us of certain Personal Data, we, in general, do not use your data with the exception of the following:

2.1.1 Regarding the Website

Your browser transfers certain data so that it can access the Website, namely:

  • the IP address
  • the date and time of the request
  • the browser type
  • the operating system
  • the language and version of the browser software.

2.1.2 Regarding the Apps

Certain data is transmitted by your mobile device: namely your,

  • IP address,
  • the periods of time in which you use the apps and
  • the type of device you use (e.g. IPhone, IPad).

Also, events within the application are recorded with analytics tools in order to give us the possibility to continuously improve the apps.

2.1.3 Regarding the Apps (ii)

In certain cases, such as downloading and installing a free trial of a paid app, we ask you to enter a valid email address to begin your free trial.

HelloVPN provides recent HTTP requests history to help you configure custom rules better, these HTTP requests will only display when VPN connection is established, HelloVPN does NOT store any of your requests locally nor remotely.    

2.1.4 Regarding the Email

We save a record of communication including attachments and information you voluntary decide to share with us for troubleshooting purposes whenever you communicate with our support team.

Email messages sent by us via third-party services like MailChimp may contain tracking pixel which helps us collect statistics on delivery and opening rates of our correspondence. These pixels do not provide us with any additional personal data about you or your behavior online. You can disable image rendering in your email client which will deactivate this feature, however you will be unable to see any images within other received emails.

2.2 Only in cases in which you have given us prior consent we also use your Personal Data for other purposes but only to the extent needed in each specific case.

2.3 We may disclose Personal Data to third parties where such disclosure is required by law.


We have taken extensive technical and operational precautions to protect the Personal Data retained by us against unauthorized access and misuse. Our security procedures are revised regularly and adapted to reflect technological progress.