Privacy

Privacy Policy

Last updated: March 23, 2026

This Privacy Policy explains how HelloVPN, operated by Stack Network Limited ("HelloVPN", "we", "our", or "us"), collects, uses, and protects information in connection with our website, applications, and VPN services available through hellovpn.com and related products and services (collectively, the "Services").

Our guiding principle is to collect only the minimum information required to operate a reliable VPN service. We do not collect logs of your browsing activity, traffic destination, DNS queries, or data content. We also do not store connection logs such as your source IP address, assigned VPN IP address, connection timestamps, or session duration.

1. Personal Information

HelloVPN is designed to operate as a privacy-focused service with minimal personal data collection.

We may receive limited personal information from you when you:

contact us directly
create or manage an account
subscribe to a paid plan
communicate with support

That information may include:

your email address
information you include in support messages
billing or subscription information processed by payment providers

When you use the app, the service may assign an internal identifier to help verify your subscription and enable access to the level of service you purchased. This identifier is used for service administration and is not intended to be tied to browsing activity.

If you contact us directly, we may receive your name, email address, message contents, attachments, and any other information you choose to provide. We may use your email address to:

respond to support requests
communicate about your account or subscription
send service updates and operational notices
send optional marketing communications where permitted

You can opt out of marketing emails at any time through the unsubscribe instructions included in those messages.

HelloVPN does not sell your personal information to third parties.

2. Service Information Related to VPN Usage

Subject to applicable law, information relating to your online activity transmitted through the VPN service is encrypted and not retained as activity or connection logs after the session ends.

We do not collect or retain:

websites you visit
browsing history
traffic destination
DNS queries
data content transmitted through the VPN
source IP addresses tied to browsing activity
assigned VPN IP addresses tied to an identified user session
session timestamps or session duration tied to an identified user

As a result, we are not able to identify:

which user accessed a specific website or service
which user was connected to the VPN at a particular time
a complete record of a user's browsing or connection history

3. Device and Diagnostic Information

To maintain service quality and prevent abuse, we may process limited technical or diagnostic information necessary to operate the service, such as:

app version
device type
crash diagnostics
aggregated performance metrics

We use this information to improve reliability, troubleshoot issues, and maintain the security of the Services.

4. Payment Processing

Payments may be processed by third-party payment providers. HelloVPN does not store your full credit card number or bank account details. Please review the privacy policy of the payment processor you use to understand how payment data is collected and processed.

5. How We Use Information

We use collected information to:

provide and maintain the Services
verify subscription status
respond to support requests
improve service quality and performance
send service-related communications
comply with legal obligations

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, fulfill legitimate business needs, resolve disputes, enforce agreements, and comply with applicable legal obligations.

7. Security

We use technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Services

Our Services may contain links to third-party services or rely on third-party providers for infrastructure, payment processing, analytics, customer support, or communications. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies carefully.

9. Children's Privacy

HelloVPN does not knowingly collect personal information from children under the age of 16, and children under 16 may not use the Services. If you believe a child has provided personal information to us, please contact us at [email protected].

10. Access and Requests

If you would like to access, update, or delete personal information you have provided to us, you can contact us at [email protected]. We may take reasonable steps to verify your identity before responding to a request.

11. GDPR

Where applicable, we process personal information under one or more lawful bases, including:

performance of a contract
legitimate interests in operating and improving the Services
compliance with legal obligations
consent, where required

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar rights, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data, subject to applicable law.

12. International Data Transfers

HelloVPN may process information in countries other than the one in which it was originally collected. Where required, we will take appropriate steps to protect personal information in connection with cross-border transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Services, legal requirements, or our practices. Updated versions will be posted on hellovpn.com with a revised effective date.

14. Contact

If you have questions about this Privacy Policy or data protection matters, contact:

HelloVPN
Operated by Stack Network Limited
Website: hellovpn.com
Email: [email protected]